Our Platinum Plus Care Package
We understand that in todays business world if your server is not live, your business is not either! Ensuring
that your server has a clean, stable connection to the backbone is the responsibility of the Data Center, not
you. That is why we take pride in our network and only use industry leading components, not only on our
network but on your dedicated server hardware as well!
No data center can guarantee 100% up time, however it can take steps to build in redundancy and use the
highest quality components to assure maximum connectivity.
What Does Our Platinum Care Package Include?
- 24 x 7 x 365 Server Monitoring and Reboot
We make sure your system(s) are up and running and if for any reason they go down we are notified and will
take appropriate action.
- Priority Technical Assistance
If you feel your server is having an outage or simply needs to be rebooted, send us an email to our priority
queue or give us a call and it will be taken care of immediately.
- Priority Bandwidth Management to our Dedicated and Colocation Clients
We monitor and make sure you have the bandwidth you need to run your business and continually monitor our
network to assure this. If network congestion ever occurs we simply have to make a phone call and within
seconds we can increase our feed! We also offer packages of guaranteed sustained bandwidth if needed
ranging from 256K to T3!
- Bandwidth Usage Notification
Before you even get close to your transfer limit you will be notified of your usage so you can plan or make
adjustments to your business.
- Priority Access To Professional Services
Some times you may need assistance in installing or performing advanced tasks on your Dedicated or
Colocation system. We have some of the most knowledgeable staff to assist you in a solution at rates you
can afford.
- Free Parts and Labor Replacement Warranty
We are confident that our hardware is the highest quality on the market today we offer a FREE Parts and
Labor Replacement Warranty on all of our Dedicated Server Solutions. In the unlikely event that hardware
outage occurs on your dedicated server solution we will replace the part free of charge and also cover labor.
Most of the time we have untouched inventory on hand to get your server back online fast! Even if we need to
express ship the item you will never pay a penny!
When looking for the company to host your business be sure they provide the service and reliability your
business needs. Lost clients can cause lost profits, thus effecting your bottom line. We work to assure your
server has a consistent and reliable connection to the backbone and contains solid and reliable hardware.
We are so confident you will agree with our unbeatable service and support we offer a 30 Day
Money Back Guarantee!
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